Arema Connect

[...] must be able to put yourself in their shoes and view your product from their point of view. Market Research helps you to achieve this with real data. Market Research to analyse the feasibility of your [...]

[...] Too many companies neglect market research and then wonder why there promotions are falling down. Market research can be a time [...]

[...] Market research can be defined as the method of gathering data on goods and services to determine whether [...]

[...] if you hadn’t taken the time to research the market. Qualitative & Quantitative Surveys Market research can be done through quantitative and/or qualitative surveys. It depends on the kind of [...]

[...] consists of three tiers (I II and III). A tier 1 technical support team can he housed in a call centre to save you money, time and space while giving your company a comprehensive technical support [...]

[...] requires a certain level of experience that is missing in a call centre with a high turn-over rate and there is a lot to be said for having a core group of employees [...]

[...] Traditionally the call centre has been used by businesses selling to customer’s (B2C) for various reasons. Nowadays, this [...]

[...] on social media before they voice it anywhere else so keeping active on it is important. A call centre can be proactive and anticipate issues as they arise which means they will be prepared for them [...]

[...] B2C – Business to Customer Call Center transactions In many regards a call center can fall in the middle of B2B and B2C. In business to customer cases a business looks for [...]

[...] Buying Decisions Are Influenced By Online Reviews [survey conducted by Dimensional Research]. A call center can relieve the stress on your in-house team by housing your customer support needs not only [...]

[...] or pointing them in the right direction on the first time of asking. By taking advantage of a call center a merchant can maximise the number of upselling opportunities they take advantage of and also [...]

[...] Buying Decisions Are Influenced By Online Reviews [survey conducted by Dimensional Research]. A call center can relieve the stress on your in-house team by housing your customer support needs not only [...]

[...] Why customer service is important? If you watch old clips from the 90’s on ‘how you can improve customer service’, [...]

[...] Contact centre customer service agents are on the front line of marketing. By answering questions and logging customer [...]

[...] they form the core of your business with repeat business and referrals. Here are some ways Customer Service Increases sales: Customer Service for Existing Customers We have all heard that it costs [...]

[...] to these questions you will increase sales. Live chat has often been touted as the future of customer service but email and telephone answering services still dominate the sector. E-mail and telephone [...]

[...] an economic approach to manage an increase in enquiries, extend opening hours and support your in-house team. During the selection of your customer care partners, you will have to decide what type of [...]

[...] for is customer service. The influx of calls from customers will put a heavy strain on your in-house team. Employing a reputable call center to handle the overflow of calls will keep your business [...]

[...] to upsell, offer detailed product knowledge and incentives. This can be difficult for your in-house team due to the fact that over Christmas the sheer volume of calls can put a strain on your [...]

[...] are outsourcing business processes with more regularity. In essence if you do not have the in-house team to allow for expansion or optimal performance then outsourcing is the answer, it allows for [...]

[...] please contact us, Call us now at +44289 57 57 275 (UK) / +35321 482 4300 (Ireland) or email info@aremaconnect.com to discuss your requirements with us. In this blog we have talked about: [...]

[...] more information please contact us, Call us now at +44289 57 57 275 (UK) / +35321 482 4300 or email info@aremaconnect.com to discuss your requirements with us. In this blog we have talked about: [...]

[...] more information please contact us, Call us now at +44289 57 57 275 (UK) / +353 214 244 944 or email info@aremaconnect.com to discuss your requirements with us. For more of what we have talked in this [...]

[...] more information please contact us, Call us now at +44289 57 57 275 (UK) / +353 214 244 944 or email info@aremaconnect.com to discuss your requirements with us. We recommend the following whitepaper: [...]

[...] Over the phone market research in the form of questionnaires and surveys is one way to analyse customer data or implement ‘customer science’. The issue is you need to reach as many customers and [...]

[...] to do the work? A call centre can be an ideal vessel for said market research. The mining of customer data is second nature to any call centre. By using their CRM (customer relationship management) [...]