Snappy Blog

[...] is on its way. Check your email, silly!)   The post Free eBook for Email Subscribers: Customer Support for Bootstrappers appeared first on Snappy. [...]

[...] these changes help our larger teams with busier Snappy accounts to better streamline their customer support. As always, let me know if you have feedback, questions, or suggestions! Still haven’t [...]

[...] Last week we started to look at the basics of a great customer support site. One of the most important elements of any site is the FAQ, or Frequently [...]

[...] us away from customer interaction on social media is that unlike most traditional forms of customer support, social media is public. It’s time to quit hiding, though. Social media is here, your [...]

[...] up for our newsletter to receive the full Customer Support for Bootstrappers ebook! The post Support Snap: Bugs and Features appeared first on Snappy. [...]

[...] up for our newsletter to receive the full Customer Support for Bootstrappers ebook! The post Support Snap: Keep it Snappy appeared first on Snappy. [...]

[...] else anything is, it ought to begin by being personal.” -Kathleen Kelly The post Support Snap: It’s not Business, it’s Personal appeared first on Snappy. [...]

[...] , and when you say goodbye, say goodbye to the person—not just the work.   The post Support Snap: Last Impressions appeared first on Snappy. [...]

[...] each element in greater detail. First up: Building an excellent FAQ page.   The post Support Snap: Just the Basics appeared first on Snappy. [...]

[...] , ready to dive in and start solving problems. Go ahead–Try Snappy free for 21 days! The post Support Snap: Prioritize appeared first on Snappy. [...]

[...] , well-planned screenshots help, rather than hinder, your help page. So get snapping! The post Support Snap: The Perfect Screenshot appeared first on Snappy. [...]

[...] neglect it, don’t forget it, and you’ve already solved half your customer support woes! The post Support Snap: Your Search Tool appeared first on Snappy. [...]

[...] you want to get fancy, we’re here for you. The widget allows for deep linking within your FAQ page; what that means is you can set up a link, in your app or on your webpage, that, when clicked, [...]

[...] . What does this mean? Well, in simple terms, it means that you have control over your FAQ page now. You can change the format and the look, and display it any way you want. The easiest way to [...]

[...] ; if a question is asked often enough to merit a canned response, it should also appear on your FAQ page. Enlist help. Especially if your product is brand new, you’ll want to get a few outside [...]

[...] and still need help? Of course not. They don’t even link  you directly to a help page or FAQ about renewing a credit card. They just dump you on the main page of the AdWords Support [...]

[...] have some stuff to say about screenshots! Every good help page features plenty of clear, instructive screenshots. After all, a picture is worth a thousand [...]

[...] clean and simple. Include screenshots to illustrate what a customer should do. A complicated help page just makes things worse for a confused customer. Short and sweet Keep paragraphs short and sweet. [...]

[...] me know if you have any questions, concerns, requests, advice, or juicy gossip!   The post New Feature: Custom Mailbox appeared first on Snappy. [...]

[...] in Snappy, not to texts you send your ex or anything like that. Let’s don’t get crazy. The post New Feature: Undo Send appeared first on Snappy. [...]

[...] up! If you’re already a Snappy user, click here to set up your widget right now! The post New Feature: Snappy Widget appeared first on Snappy. [...]

[...] go. You can also consult our API documentation here for more information. Have fun! The post New Feature: FAQ API appeared first on Snappy. [...]

[...] plugin for your CMS (available for WordPress, ExpressionEngine, and Craft), and install the Snappy Widget in the backend of every site you deliver to a client. From there, each client has an [...]

[...] ;re already a Snappy user, click here to set up your widget right now! The post New Feature: Snappy Widget appeared first on Snappy. [...]

[...] you exactly what the feature is, what it does, and how you’ll use it. When I introduced the Snappy Widget, for example, I wanted to showcase its reporting feature. I shared the following screenshot, [...]