Get2Human

[...] customers, location is vital to both the call center employees and for the customer. So often call centers are located alongside a number of other high profile call centers with management believing [...]

[...] Please post any success stories you have had with call centers that are not on the gethuman list.  For ones that are on the gethuman list, you can just [...]

[...] agent, they are running a high risk that they will be the victim of identity theft.  For call centers that are taking calls that originate in the state of Massachusetts, they are in direct [...]

[...] doing.  It is our hope that companies will use this information to improve their call centers when they read about what consumers feel are "horrible" call center [...]

[...] , such as MySpace, Facebook, Amazon, eBay, etc. Nuance Communications makes software for speech recognition, so that callers can speak to telephone systems ("Customer service please"). They [...]

[...] it insist on wasting my time telling me things over-and-over each time that I call. The speech recognition is awful.  It was unable to recognize my access ID or my PIN.  I finally had go [...]

[...] loop!   What an awful experience.   They don’t even use their own speech recognition technology.   Heard “please pay attention since our menu has changed a [...]

[...] that it was an automated assistant, I would have thought that it was a human.  The speech recognition worked flawlessly.   Not a single “did you mean…” response.& [...]

[...] Report a company you want added to the gethuman list. Or if you see a request and know what the phone# and gethuman is, post that here.  Our& [...]

[...] Please post any success stories you have had with call centers that are not on the gethuman list.  For ones that are on the gethuman list, you can just click on the name and you will be [...]

[...] Tell us about any horror stories you have had with companies that are not on the gethuman list.  For the gethuman listed companies, you should just click on the name of the company and [...]

[...] Nuance Communications continues to be a house-of-cards that is likely to come crashing down.  The only [...]

[...] to make our lives easier or more enjoyable, such as MySpace, Facebook, Amazon, eBay, etc. Nuance Communications makes software for speech recognition, so that callers can speak to telephone systems (& [...]

[...] the instructions.  When  I did this, it hung up on me. No wonder everyone hates telephone self-service so much.  The self-proclaimed speech industry leader puts together something as [...]

[...] We evaluated the Bank of America telephone self-service line over five (5) years ago when the speech-activated service was first installed.  [...]

[...] Please help us maintain the gethuman database by reporting any phone numbers and/or gethumans that do not work. (please include the [...]

[...] ), opinions about how call centers should operate and anything that would help enhance our gethuman database of gethumans (new companies to add or invalid Get2Humans).  It is our goal that the [...]

[...] it is done, you then get another different voice that again tells you to go to the Nuance website for technical support.  It then announces that “if you are calling about [...]

[...] work. (please include the name of the company!)  If you know the correct phone number and/or gethuman, please post that as well.  Our researchers will find/validate the phone# and/or [...]

[...] motivation, however, would be that the telco would be charged as an accomplice to the illegal CallerID Spoofing, and fined apprpropriately if they permit a high volume caller to utilize their network [...]

[...] in" to a callers behavior during the call, real IT efficiencies are lost. The Adaptive Audio software technology from Interactive Digital solves these problem by allowing an existing IVR to [...]