ITSM Portal Recent Content

[...] that most technically oriented staff is not exactly fond of documenting. However, with IT Service Management, documentation is a foundation and we’ve probably all experienced an uptick in efficiency [...]

[...] Getting your IT service management (ITSM) department up and running usually takes longer than expected. In the best case [...]

[...] Management Practice portfolio, including ITIL - the most widely accepted approach to IT service management, and PRINCE2 - the standard for project management methodology. The newborn's name is [...]

[...] a difference. They invited a number of industry leaders to take a shot at the future of IT service management. Lots of things were said, lots of things happened, lots of opinions were formed, but did [...]

[...] This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. [...]

[...] PART II of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. Click here for PART I. You are not watching this post, click [...]

[...] PART III of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. Read PART I and PART II. You are not watching this post, [...]

[...] PART IV of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. You are not watching this post, click to start watching read [...]

[...] ITSM PORTAL added three new list.ly lists to its assets: You are not watching this post, click to start [...]

[...] The ITSM PORTAL offers many free downloads. All downloads are restricted to members. The latest download is a [...]

[...] ITSM PORTAL's long list of helpdesk tools (including the free tools) appears to be the start for a smart [...]

[...] In one of ITSM PORTAL's LinkedIn groups, an interesting question was submitted, on high level documents in TOGAF: You [...]

[...] Our LinkedIn groups normally get serious attention, and they're highly appreciated because they don't have [...]

[...] In each training I give, in each project I'm involved in, in many discussions in LinkedIn groups, I run into the deep-rooted misunderstanding of projects and processes. Just a few minutes [...]

[...] In one of ITSM PORTAL's LinkedIn groups, Gary Hinsson posted a very valuable overview of the latest version of ISO27000 standards. [...]

[...] up, due to a raise of the higher fee AXELOS is taking. Read the post of EXIN in one of our LinkedIn groups, where they announce a raise of some 50 euros. You are not watching this post, click to start [...]

[...] What is ITSM Process Consulting? ITSM Process Consulting is planning, designing, verifying, implementing and training on the ITSM best practices ( [...]

[...] This column is the continuation for my previous columns "What is ITSM Process Consulting?" Part 1 and Part 2. This column gives an overview of the necessary skill sets and [...]

[...] and this column as Part 2 would give an overview on the Roles and Responsibilities in the ITSM Process Consulting team. Primary roles of ITSM process consulting team can be described as: You are not [...]

[...] of IT employees in our simulation and ABC workshops “How many are doing Problem management?”. Only about 15% of the hands go up, and those that are doing it are doing it half [...]

[...] Problem Management is one of the most important processes within ITSM (IT Service Management) and if [...]

[...] most of ITIL's users are still wrestling with the reactive processes Incident, Change, and Problem management. You are not watching this post, click to start watching [...]

[...] of times. One of the IT processes which can contribute positively to above scenario is Problem Management. Within Problem Management, proactive side will contribute most to the cause and below [...]

[...] PART IV of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. You are not watching this post, click to start watching read more [...]

[...] This interview with John Stewart was held by Oleg Skrynnik and Stepan Hrulev, with Brian Johnson participating. November 2013. PART I You are not watching this post, click to start watching read [...]

[...] PART II of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. Click here for PART I. You are not watching this post, click to start watching read [...]

[...] PART III of the interview on ITIL's history, with John Stewart, and Brian Johnson participating. Read PART I and PART II. You are not watching this post, click to start watching read [...]

[...] Part 2 of the interview with Peter Hepworth, ceo of AXELOS. The interview, earlier this year, was again conducted by our Russian [...]

[...] Peter Hepworth has been appointed as the CEO of the new joint venture company Cabinet Office is forming with [...]

[...] Peter Hepworth, who's starting his job as the ceo of Capita's joint venture on July 1st, will start reaching [...]

. You are not watching this post, click to start watching read more [...]

[...] INTERVIEW WITH BRIAN JOHNSON, BY OLEG SKRYNNIK AND STEPAN KHRULEV, IN 2013 You are not watching this post, [...]

[...] INTERVIEW WITH BRIAN JOHNSON, BY OLEG SKRYNNIK AND STEPAN KHRULEV, IN 2013 Read part I. PART II: You are not [...]

[...] AN INTERVIEW WITH BRIAN JOHNSON, BY OLEG SKRYNNIK AND STEPAN KHRULEV, IN 2013 Read part I and part II. You are not [...]

[...] AN INTERVIEW WITH BRIAN JOHNSON, BY OLEG SKRYNNIK AND RUSHAN UMEROV, IN 2013 You are not watching this post, click to [...]