International Luxury Hotel Association

[...] experiences that will appeal to a diverse range of customer. What non-traditional methods are luxury hotels using to entice guests to choose them as a destination? Fairmont hotels will offer [...]

[...] at ways to attract select groups of people like the millennials, baby-boomers, women, and business travelers, by offering customized experiences and amenities that relate back to trending issues in [...]

[...] McCartney, Senior Travel Writer at the WSJ and panelists included senior executives from Kimpton Hotels & Restaurants, JW Marriott, Morgans Hotel Group, Trump Hotel Collection and Omni Hotels & [...]

[...] at the WSJ and panelists included senior executives from Kimpton Hotels & Restaurants, JW Marriott, Morgans Hotel Group, Trump Hotel Collection and Omni Hotels & Resorts. The webinar [...]

[...] We have recently partnered with Smartbrief to bring members, The Guest Experience: innovative trends for creating a more personalized stay, one of the first in a series of webinars on luxury [...]

[...] .  How does this impact guest experience? Starting at the Front desk, through to in-room amenities and meeting and event facilities, the treatment of these spaces have been redefined to [...]

[...] service for VIP guests. The time-honored nightly chocolate is rotated with two other customized amenities: a signature aromatherapy oil designed to invigorate in the morning and an evening Dream [...]

[...] of their room. The Omni has found a solution to this by offering members of their Select Guest Loyalty Program a Get Fit Kit where guests can request hand-held weights, a yoga mat, and other [...]