Preact

2014-01-02

There are many moving pieces in a successful Customer Success organization. Customer Success falls into every department of the company.  If Customer...

2014-01-02

It’s day 2 of 2014. Most of us spent yesterday looking back on 2013, making resolutions for 2014 and fighting a massive hangover. What were you...

2013-12-18

Two facts about starting a business in 2013 and 2014… You can start your own business more easily You will have more competitors Catch 22 right...

2013-12-12

Great news: it seems that more companies than ever are putting a greater focus on customer success. Perhaps these companies have noticed the great success...

2013-12-07

We’ve been in our new office, aka “The Sunroom”, for four days now. These have been our observations/experiences thus far: Despite...

2013-12-04

A large part of determining account or customer health is building adaptive models of what “normal” behavior looks like and then reacting...

2013-09-09

OK, great. You are a salesman for XYZ SaaS Company, and you just sold a customer your premium package. Your boss gives you a nice Commission check so...

2013-08-01

Now you can also see the number of sessions and total minutes active per typical user of your app. Like all the other metrics...

2013-08-01

Did you know Preact has awesome Stripe integration? Not only do we add customer events into the timeline and use it for analysis, but we also enable...

2013-08-01

We’ve also enhanced the pie chart display for each event type so you can quickly see how usage is changing. When the portion of your audience using...