The Customer Edge

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Channel Reputation Rank

#2020
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Activity Status

Stale

last updated

According to the data and stats that were collected, 'The Customer Edge' channel has a mediocre rank. The feed was last updated more than a year ago. The channel mostly uses long articles along with sentence constructions of the intermediate readability level, which is a result that may indicate difficult texts on the channel, probably due to a big amount of industrial or scientific terms.

About 'The Customer Edge' Channel

Embrace the future of customer engagment

? Updates History Monthly Yearly
? Content Ratio
? Average Article Length

Long articles are widely used on 'The Customer Edge' as elaborated and interesting content can help the channel to reach a high number of subscribers.

short

long

? Readability Level

Intermediate readability level is common for 'The Customer Edge' articles as it addresses the matters that demand certain level of education to be understood. Sometimes the channel gets even more difficult by issuing pieces of advanced readability level (there are just a few of them). In addition the channel contains some materials of a basic readability level.

advanced

basic

? Sentiment Analysis

Positive emotional expressions prevail throughout the texts: they may include favorable reviews, appreciation or praise in regard to the subjects addressed on the channel. However, the channel also contains some rather negative or critical records that make up just a small amount of all its content.

positive

negative

Recent News

Unfortunately The Customer Edge has no news yet.

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Apply to Become a Contributor to The Customer Edge

[...] The Customer Edge, sponsored by SAP, is an exciting webzine created to inspire business leaders to reimagine the [...]

Customer Engagement in the News – Weekly Roundup Jan 26, 2015

[...]   The Customer Edge used social listening tools to analyze 28 million social media posts about consumers’ holiday [...]

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[...] world of work is an advertising goldmine. #facebookatwork appeared first on The Customer Edge. [...]

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Five Clever Ways to Close the Customer Service Performance Gap

[...] If you think your company delivers excellent customer service, you’re certainly not alone. But you’re probably wrong. While 80 percent of businesses [...]

5 Ways to C.R.E.A.T.E. Effortless Customer Service

[...] As I read several lists of 2015 customer service trends, perused articles on service excellence, and reviewed various research reports, it [...]

Customer Service And Customer Support Trends: An Interview With SOCAP CEO Matthe...

[...] If you’re a customer service, customer support, or customer care professional, it’s probably time to discover SOCAP [...]

What Kind of Customer Experience Is Your Contact Center Technology Providing?

[...] usually do not think about the technology contact centers are using when contacting customer service. Customers just get frustrated with the customer service agent even when it would be the [...]

Managing Customer Experience To Boost Sales Performance

[...] Increasingly, customer experience (CX) is becoming a more important factor in a buying decision than anything else.  I take [...]

Why You Can’t Measure Customer Experience—And How You Can Manage It Anyway (Vide...

[...] expectations—or been more empowered. That has B2C and B2B companies alike focusing on customer experience. But is customer experience something you can measure? If not, can you manage it? In this  [...]

5 Tips to Move From Transactional to Meaningful Customer Relationships

[...] often sits with customer service. It make sense that the continuous nurturing of the customer experience should be left to the people who support the customer before, during and after the purchase [...]

Customer Support Philosophies Shaping Positive Customer Experiences in 2015

[...] of these aspects, when measured against customer expectations, will give you an idea of customer experience. How you answer an email query is equally important to how much time the customer has spent [...]

5 Ways Mobile Commerce Will Extend The Longevity Of Brick-and-Mortar Stores

[...] article was written by Barbara Thau from Forbes and was legally licensed through the NewsCred publisher network. The post 5 Ways Mobile Commerce Will Extend The Longevity Of Brick-and-Mortar Stores [...]

Learn This Customer Service Secret As You Chill In A 5-Star Luxury Lounge

[...] article was written by Micah Solomon from Forbes and was legally licensed through the NewsCred publisher network. If you enjoyed Micah Solomon’s post, you’ll be sure to like Lana Smith’s regular [...]

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[...] was written by Ken Krogue from Forbes and was legally licensed through the NewsCred publisher network. The post 2015 Trends Report: Sales Process, Sales Strategy, Social Media Trends, [...]

Alibaba Drone-Delivery Tests Head For Chinese Customers

[...] was written by Richard Procter from ReadWrite and was legally licensed through the NewsCred publisher network. — For more great information on ways to deliver the customer experience (drone- [...]

Context Is King — At Least from Your Customer’s Point of View

[...] the best way to make the sale. And making the sale is what contextual marketing is all about. Now that you’ve learned that context is king, find out “How to Master [...]

How to Master Contextual Marketing (Minus the Creepy factor)

[...] of rich contextual information that marketers can leverage in real time.  It’s called contextual marketing. Its leveraging the not only the traditional transactional histories, preferences, and [...]

Why do Customers Fall in Love? A Valentine for an Audience of One.

[...] and contribute significantly to their successes, why would they turn to anyone else?” Contextual Marketing Today with digital marketing, businesses are able to track an amazing amount of rich [...]

Apply to Become a Contributor to The Customer Edge

[...] experts on one or more of the topics we cover such as omni-commerce, customer experience, contextual marketing, sales performance, sales excellence, field service management, contact centers, retail, [...]

Strategies to Attract Superpower Marketing Talent

[...] is bringing in digital natives and giving them senior roles in brand marketing rather than digital marketing. Removing obstacles: Don’t let politics, bureaucracy, and roadblocks get in the way. [...]

For Your Consideration: How Data Analysis Was Used in Oscar Race

[...] be the same exact [same fan] as for ‘Fantastic Four,’ ” said George Dewey, head of digital marketing at 20th Century Fox Films. The company works with Moviepilot to identify and grow [...]

Why I am a Marketer: Q&A with Dave Hutchison

[...] for driving corporate positioning, strategy, marketing campaigns and events, and social and digital marketing to drive awareness, consideration, and demand across the North America region. What makes [...]

Why do Customers Fall in Love? A Valentine for an Audience of One.

[...] to their successes, why would they turn to anyone else?” Contextual Marketing Today with digital marketing, businesses are able to track an amazing amount of rich contextual information that [...]

Why I Am a Marketer: Q&A with CMO Council’s Liz Miller

[...] tele-sales reps who call and start their conversations with, “I can see from your customer data profile that you are interested in a trip to <insert location I don’t want to go [...]

Customer Engagement in the News – Weekly Roundup Jan 19, 2015

[...] marketing predictions, personalization is high on nearly everyone’s list.  Armed with loads of customer data, the challenge marketers now face is making personalization techniques effective without [...]

Meeting Customers Anywhere with Omnichannel Banking

[...] other — defines established banks’ advantage over the tech upstarts: vast reserves of customer data,” Niessing said. “With all the data at their disposal, banks can develop applications [...]

5 Ways to C.R.E.A.T.E. Effortless Customer Service

[...] as the IoT is now becoming a business reality.  Additionally, with the proliferation of customer data, predictive analytics will power service decisions, field deployments, and real-time offers.  [...]

Data Is a Strategic Marketing Asset

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[...] drives me to wake up and do this work each day. What is the most exciting application of marketing analytics you have seen? Zelko:  I would say not a single application but rather the latest [...]

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[...] is when we have done something supremely right. What is the most exciting application of marketing analytics you have seen? Miller: TOUGH question. I am not sure I have seen it yet, to be totally [...]

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[...] the business needs at any given time. What is the most exciting application of marketing analytics you have seen? Hutchison:  We have management report that we are working on in NA  [...]

?Key Phrases
Apply to Become a Contributor to The Customer Edge

[...] The Customer Edge, sponsored by SAP, is an exciting webzine created to inspire business leaders to reimagine the [...]

Customer Engagement in the News – Weekly Roundup Jan 26, 2015

[...]   The Customer Edge used social listening tools to analyze 28 million social media posts about consumers’ holiday [...]

Why Facebook entering the world of work is an advertising goldmine. #facebookatw...

[...] world of work is an advertising goldmine. #facebookatwork appeared first on The Customer Edge. [...]

Meeting Customers Anywhere with Omnichannel Banking

[...] Banking appeared first on The Customer Edge. [...]

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