The Social Media Professional

[...] Originally posted on Customer Experience Matters: Analysts who work with customer data are often frustrated by the slow uptake in its [...]

[...] Originally posted on Customer Experience Matters: A few weeks ago I introduced the 6 laws of customer experience. Since then, I’ve [...]

[...] Originally posted on Customer Experience Matters: I hope you’re making plans to celebrate Customer Experience Day on Tuesday. See why I’ [...]

[...] Originally posted on Customer Experience Matters: Happy CX Day 2014! As I mentioned in my 14 Customer Experience Trends for 2014, this [...]

[...] Brand plans: making customer service a part of company branding.Filed under: Social Media [...]

[...] , sales competition is fierce across industries, and a popular way to get ahead is through customer service-driven business models. by … Continue reading → [...]

[...] . He was elevated to the position of CEO in May, 2009 and immediately stated that improving customer service, culture and innovation would be key … Continue reading → [...]

[...] Originally posted on Customer Experience Matters: Temkin Group has just released the 2012 Every company makes mistakes now and then, but how willing are [...]

[...] ’re making plans to celebrate Customer Experience Day on Tuesday. See why I’m excited and what Temkin Group has planned. [...]

[...] Trends for 2014, this year will be the “Year of Empathy.” Given the focus on this key area, Temkin Group created the Amplify Empathy… [...]

Filed under: Social Media [...]

Filed under: Social Media [...]

Filed under: Social Media [...]

When you think about social media and customer engagement, luxury brands are viewed upon through a different lens. The question is, are buyers of luxu [...]

Under the leadership of Aaron Sherinian, VP of Communications & Public Relations at the UN Foundation andWe First ’13 speaker, the UN Foundation [...]

[...] second, according to a survey released today by GlobeScan and SustainAbility Filed under: Social Media Tagged: #simonmainwaring; #briansolis; [...]

[...] LanX 2014 South AfricaFiled under: Social Media Tagged: lanx [...]

[...] Originally posted on Customer Experience Matters: As part of Customer Experience Day, I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called [...]

[...] Originally posted on Customer Experience Matters: I hope you’re making plans to celebrate Customer Experience Day on Tuesday. See why I’m excited and what Temkin Group has planned. [...]