SESTEK BlogSESTEK Blog - SESTEK-Speech Enabled Software Technologies

[...] Today many companies look for the ways of minimizing their costs while delivering enhanced customer experience. Text-to-Speech (TTS) which is the basic technology behind high-quality self-service [...]

[...] management, analytics and reporting methods, help organizations to deliver an outstanding customer experience. Since customer satisfaction is one of the key factors in differentiation, organizations [...]

[...] own easily without the need of agents. Thus customers enjoy a more robust and complete customer experience. Organizations which aim to guarantee sustainable business success look for the ways of [...]

[...] services automation solutions is one of the most effective ways of providing improved customer experience while minimizing the operational costs. With speech self-service systems they include [...]

[...] organizations know that most information that passes through a call center is wasted without Speech Analytics. When used properly Speech Analytics can give organizations a significant competitive [...]

[...] Speech Analytics is a data mining software which is used in call centers to collect data in order to   obtain [...]

[...] Speech Analytics helps contact centers improve performance, provide enhanced customer experience and grow [...]

[...] Speech Analytics is accepted as one of the most important components of a successful voice of the customer [...]

[...] Voice biometrics -which is also called voice verification, voice authentication, and speaker verification- is [...]

[...] As voice biometrics has been gaining mainstream awareness, more companies are convinced to use the technology. [...]

[...] evaluating his/her voice. That is why voice biometrics solutions provide powerful and convenient methods of authentication. Voice biometrics [...]

[...] and text-to-speech are used to provide a more practical and easier mobile experience; voice biometrics technology takes these advantages one step further by guaranteeing secure identity [...]

[...] Speech recognition technology has become an increasingly popular concept in recent years. From organizations to [...]

[...] and converts them to a machine-readable format. By converting spoken audio into text, speech recognition technology let users to control digital devices by speaking instead of using conventional tools [...]

[...] Speech Recognition technology which has become ubiquitous today seems like to be integrated in more and more devices [...]

[...] electronic texts with natural and human-like voices. It is generally used with speech recognition technology especially in IVR systems, call centers and mobile applications. SESTEK Speech [...]

[...] Customer Services Automation Solutions include self-service speech enabled technologies which combine current customer [...]

[...] Today using customer services automation solutions is one of the most effective ways of providing improved customer experience while [...]

[...] Speech Recognition which is also known as automated speech recognition (ASR) and voice recognition recognizes the spoken words and phrases and converts them to a [...]

[...] Speech recognition technology has become an increasingly popular concept in recent years. From organizations [...]

[...] customer services with high-tech speech technology solutions such as text-to-speech, speech recognition and call steering. These solutions are implemented in IVR systems and contact centers in a [...]

[...] provide various benefits with the help of core speech technologies such as text-to-speech, speech recognition, call steering etc. These solutions; Reduce the number of agents required to support the [...]

[...] management and monitoring requires accurate voice of the customer analytics. Voice of the customer solutions capture data through multiple interaction channels and touch points and bring them all into [...]

[...] Voice of the customer solutions which capture comprehensive data from various customer interaction channels in order to [...]

[...] software is a speech synthesizer that vocalizes text in real time in a natural way. Text-to-Speech technology can be used in various areas: Telecommunications: Text to speech can be implemented in [...]

[...] and to guarantee enhanced customer experience. Some of the further benefits of text-to-speech technology can be listed as follows: Natural and human-like voices contribute to improved [...]