Blog - ServiceNow Elite

[...] Here is a background script you can use to find all the CI Classes that are used in your ServiceNow Instance. You can [...]

[...] was new to ServiceNow at the time, but really interested in the scripting aspects. I wrote a background script to lock out certain users that no longer needed to access ServiceNow. However my addQuery [...]

[...] a business rule (or any other server-side JavaScript) by dot-walking from the GlideRecord: Background Script The sys_id value of a record can be found in a background script.  Here is an example: [...]

[...] Here is a background script you can use to find unique values.  You can use it in scripts - background or alter slightly [...]

[...] ServiceNow applications. How it works for example: If you have ServiceNow integrated to HP Service Manager to exchange incident information, this customization will add the HP logo next to fields [...]

[...] of my memories for your entertainment. Java Development Kit Upgrade A large upgrade to a HP Service Manager system was scheduled on a Friday night at 1am. The first issue started when the testing [...]

[...] to find orphaned Requests 1. Elevate your privilege to security_admin. 2. In the Left Navigator > Scripts - Background 3. Paste this in the Run Scripts area: 4. Click Run Script [...]

[...] that don't have a photo available: 1. Elevate your privilege to security_admin. 2. In the Left Navigator > Scripts - Background 3. Paste this in the Run Scripts area: findUserEmptyPhotos(); [...]

[...] excel to find duplicates in the CI Relationship table. Step 1: ServiceNow Data Export In the left navigator, type cmdb_rel_ci.list Build your filter that you want to check for duplicates. Right click [...]

[...] 2. Use an image editor to scale the image to 25px x 25px or less 3. In ServiceNow, in the left navigator, click System Definition > Upload File 4. Upload file.  Note the filename changes to [...]

[...] 3. Add New UI Page 4. Click Save Step 3: Add to Home Page 1. When viewing a Home Page.  Click add content 2. Click Gadgets > [...]

[...] Incident Form 2. Right click Contact Type field 3. Personalize Choices 4. Enter new item 5. Click Save Step 3: Add Client Script Add Integration Decorations client script that displays the images in [...]

[...] Use a client script to automatically apply a template if a field changes.  Here is an example client script: [...]

[...] click Contact Type field 3. Personalize Choices 4. Enter new item 5. Click Save Step 3: Add Client Script Add Integration Decorations client script that displays the images in the label for Incident [...]

Product and Feature Highlights from the Latest ServiceNow Release [...]

[...] invention, but a a helpful UI Script to add the Update Set Picker back to the header bar in ServiceNow Eureka. UI Script Name: UpdateSetPickerHeaderBar Here is a script to add the Application Picker [...]

[...]  __encoded_query  tag to be really helpful.  If you are unfamiliar with encoded queries, the ServiceNow Wiki has great information on the topic. ServiceNow Wiki - Encoded Query Strings Now to use [...]

[...] . In the Left Navigator > Scripts - Background 3. Paste this in the Run Scripts area: 4. Click Run Script 5. With the results from the script go find the orphaned Requests and close them Thanks, [...]

[...] ;") { gs.print(grUser.user_name); count++; } } gs.print("Total:"+count); } 4. Click Run Script [...]

[...] is a trick using excel to find duplicates in the CI Relationship table. Step 1: ServiceNow Data Export In the left navigator, type cmdb_rel_ci.list Build your filter that you want to [...]

[...] When planning your ServiceNow implementation, be aware of these possible obstacles and find ServiceNow implementation success for [...]